FAQ’s
We try to make your stay in our apartments as comfortable as possible. If you have any questions or problems in the apartment please contact us as soon as possible and we will try to rectify the same day. The kitchen is comprehensively equipped but if you need a special appliance, do ask.
Services
All our apartments are equipped with free Broadband/Wi-fi. generally NBN Telstra or iiNet vDSL on dedicated service to your unit withe WiFi from modem within the apartment
Electricity/gas is provided but we place importance on not wasting energy and monitor their usage. Please don’t run the services flat out and switch off when leaving. We chose energy efficient apartments and opening curtains and letting sun in during winter helps a lot. We provide airing racks for washing that look after your clothes more gently than the dryer
Payment
Our apartments are classed as residential so NO GST applies. Payments on credit card attract a processing fee: Visa and Mastercard = 2%, Amex and Dinners = 3.5%. We are used to doing business with government departments and can invoice approved organisations.
Cancellations/Postponements
We require a weeks notice of changes to a booking, otherwise the guest is liable for the full amount of the original booking. There is a two days grace period from the initial booking date.
Servicing
Apartments are clean and with fresh linen when you arrive and we will service on your departure. The apartment will have spare linen/towels and your own washing machine and dryer. Please advise us if you require servicing during your stay. Costs are $85 each for 1 bedroom apartments – servicing will include changing linen and towels, we will clean the bathroom, dust, vacuum and mop.
